... a contemporary perspective on how to integrate B2C Commerce and the Salesforce Customer 360 Platform to power frictionless customer experiences in the B2C domain.
🤖 Provides rich user interface by LWC lightningsnapin-base-chat-message base component in Salesforce Einstein Bots and Embedded Service for Web.
Salesforce Chat integration with Unity (CRM integration with Unity)
Salesforce OpenCTI Demo Adapter
A custom Salesforce knowledge search screen where you can filter articles by data category
Salesforce Service Cloud incident management with SLA tracking: Entitlements and Milestones, queue routing with Flow, multichannel SLA alerts, Apex batch escalation and a REST API for SLA status.
Kaido Helpdesk System — an enterprise ticketing and ITSM platform simulation featuring Salesforce Service Cloud and BMC Helix ITSM built using pure HTML, CSS, and JavaScript.
Enterprise Salesforce Service Cloud & Agentforce solution for intelligent facility support, automation, and case management.
AI-powered case triage for Salesforce Service Cloud: classifies Email-to-Case cases with the Claude API and suggests a reply in the customer's language.
Salesforce Agentforce-style case triage and governed recommendation demo with React, Apex, LWC, Platform Events, and Salesforce DX.
Bulk-safe @InvocableMethod Apex actions for Flow and Agentforce: deterministic case classification, PII-redacted case summaries and next-best queue recommendations, with guardrails for the Einstein Trust Layer and human-in-the-loop review. Demo logic, synthetic data.
Production-grade Salesforce portfolio — Sales Cloud · Service Cloud · Experience Cloud · Agentforce · Full SDLC documentation suite
Salesforce Developer portfolio with Apex, LWC, Service Cloud, Agentforce demos, certifications, and CRM project storytelling
Codify: a service employee agent that turns a technician's fix recap into a resolved Case, a tagged root cause, and a Knowledge draft for human review, with a full audit trail.
pass crt-261 exam
Laboratório prático de Análise Funcional e Arquitetura Salesforce. Implementação de triagem inteligente e automação de diagnóstico (Screen Flows) para Service Cloud, focada em otimização de processos de ISP e metodologia ágil.
Salesforce Service Cloud support console and case automation demo with React, Apex, LWC, Platform Events, and Salesforce DX.
A typed decision layer for Salesforce: TypeSafe Jev (System One) in Apex for Service Cloud case triage and an Agentforce guardrail. Built live for Deep Dives by Sangam.
Reference architectures and enterprise design patterns across Salesforce Service Cloud, Service Cloud Voice, Omni-Channel, CRM, integrations and agent experience.
Salesforce Service Cloud case automation and release stability demo with React, Apex, LWC, Platform Events, and Salesforce DX.
To associate your repository with the service-cloud topic, visit your repo's landing page and select "manage topics."