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luisandrade29/README.md

Hi there, I'm Luis de Andrade 👋

🎓 Bachelor's degree in Computer Science 📍 Portugal
🔗 LinkedIn

💻 Tech Stack

Java React Salesforce Databases

☁️ Salesforce Certifications & Superbadges

Badge Points Completed
🏆 Superbadge: Flow Administration +2,000 pts May 2026
🏆 Superbadge: Screen Flow Fundamentals +3,000 pts May 2026
🏆 Superbadge: Screen Flow Distribution +3,000 pts May 2026

Total: +8,000 pts 🎯

🔗 View my Trailhead profile

🚀 Featured Projects

🏥 Gestão Médica

Sistema de gestão médica em Java com interface Swing e JSON
Java Swing JSON

📫 Get in touch

🤖 Case Classifier Assistant

AI-powered case triage for Salesforce Service Cloud, using Apex, LWC and the Claude API Apex LWC Salesforce Claude API

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  1. case-classifier-assistant case-classifier-assistant Public

    AI-powered case triage for Salesforce Service Cloud: classifies Email-to-Case cases with the Claude API and suggests a reply in the customer's language.

    Apex 1

  2. incident-sla-manager incident-sla-manager Public

    Salesforce Service Cloud incident management with SLA tracking: Entitlements and Milestones, queue routing with Flow, multichannel SLA alerts, Apex batch escalation and a REST API for SLA status.

    Apex 1