AI-First Incident Orchestration for SRE & DevOps Teams
Stop fighting alert storms. Start resolving incidents faster.
You built a robust monitoring stack. Prometheus scrapes every metric. Grafana fires on every threshold. CloudWatch watches every Lambda. Zabbix tracks every host.
And yet — your on-call engineers are exhausted.
Because monitoring tools detect problems. They don't manage them.
- 3 AM. 47 alerts firing simultaneously for the same root cause.
- No clear owner. No escalation. No context.
- Engineer spends 40 minutes triaging noise instead of fixing the issue.
This is alert fatigue. This is on-call burnout. This is what ITOC360 eliminates.
ITOC360 sits between your monitoring stack and your engineering team — correlating, enriching, and orchestrating every alert into a single actionable incident.
Key capabilities:
- Alert Correlation & Deduplication — Group hundreds of related alerts into a single incident. Eliminate duplicate pages.
- AI-Powered Prioritization — Severity, environment, service tags, and custom rules determine who gets paged and when.
- Automated Escalation Policies — Define policy-driven escalation chains. If unacknowledged, it escalates. Automatically. Always.
- On-Call Schedule Management — Primary/secondary rotations, follow-the-sun coverage, holiday overrides, multi-team handoffs.
- Multi-Channel Notifications — Phone call, SMS, email, Slack, Microsoft Teams. Simultaneously. No missed pages.
- Maintenance Windows — Silence alerts during deployments and patch cycles. Zero false pages.
- Full Incident Timeline — Automatic ownership assignment, acknowledgement tracking, and audit trail from alert to resolution.
| Metric | Before ITOC360 | After ITOC360 |
|---|---|---|
| Alert noise | Hundreds of raw alerts | 70% reduction |
| MTTA (Mean Time to Acknowledge) | Minutes of triage | Instant — right engineer paged |
| MTTR (Mean Time to Resolve) | Slowed by context-gathering | Reduced — enriched incident delivered |
| Missed incidents | Risk during alert storms | Eliminated via guaranteed escalation |
| On-call burnout | High | Significantly reduced |
| SLA/SLO compliance | At risk | Protected |
Intelligent on-call scheduling and escalation automation for SRE teams.
Supports primary & secondary rotations · Follow-the-sun · Holiday overrides · Multi-team coverage
End-to-end incident detection, correlation, and response.
AI-powered grouping · Root cause context · Automatic assignment · Full timeline visibility
View all 50+ integrations with setup guides →
| Free Trial | Try ITOC360 with your real alerts — no credit card |
| Pricing | View plans & pricing |
| Book a Demo | Schedule a 30-minute live walkthrough |
| Documentation | docs.itoc360.com |
| Integrations | itoc360.com/integrations |
| Support | support@itoc360.com |
Send your first alert in under 60 seconds:
curl -X POST https://api.itoc360.com/v1/alerts \
-H "Authorization: Bearer YOUR_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"title": "High CPU on prod-server-01",
"severity": "critical",
"source": "custom",
"description": "CPU usage at 98% for 5 minutes"
}'