ITOC360

AI-First Incident Orchestration for SRE & DevOps Teams

Stop fighting alert storms. Start resolving incidents faster.

You built a robust monitoring stack. Prometheus scrapes every metric. Grafana fires on every threshold. CloudWatch watches every Lambda. Zabbix tracks every host.

And yet — your on-call engineers are exhausted.

Because monitoring tools detect problems. They don't manage them.

• 3 AM. 47 alerts firing simultaneously for the same root cause.
• No clear owner. No escalation. No context.
• Engineer spends 40 minutes triaging noise instead of fixing the issue.

This is alert fatigue. This is on-call burnout. This is what ITOC360 eliminates.

ITOC360 sits between your monitoring stack and your engineering team — correlating, enriching, and orchestrating every alert into a single actionable incident.

Key capabilities:

• Alert Correlation & Deduplication — Group hundreds of related alerts into a single incident. Eliminate duplicate pages.
• AI-Powered Prioritization — Severity, environment, service tags, and custom rules determine who gets paged and when.
• Automated Escalation Policies — Define policy-driven escalation chains. If unacknowledged, it escalates. Automatically. Always.
• On-Call Schedule Management — Primary/secondary rotations, follow-the-sun coverage, holiday overrides, multi-team handoffs.
• Multi-Channel Notifications — Phone call, SMS, email, Slack, Microsoft Teams. Simultaneously. No missed pages.
• Maintenance Windows — Silence alerts during deployments and patch cycles. Zero false pages.
• Full Incident Timeline — Automatic ownership assignment, acknowledgement tracking, and audit trail from alert to resolution.

Intelligent on-call scheduling and escalation automation for SRE teams.
Supports primary & secondary rotations · Follow-the-sun · Holiday overrides · Multi-team coverage

End-to-end incident detection, correlation, and response.
AI-powered grouping · Root cause context · Automatic assignment · Full timeline visibility

View all 50+ integrations with setup guides →

Send your first alert in under 60 seconds:

curl -X POST https://api.itoc360.com/v1/alerts \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "title": "High CPU on prod-server-01",
    "severity": "critical",
    "source": "custom",
    "description": "CPU usage at 98% for 5 minutes"
  }'