AI Phone Agent: A starter kit to build AI agents that answer real phone calls and talk to customers in real time. Amazon Connect, OpenAI SIP, and the OpenAI Realtime API. Dial +1 844-593-8442 to try the demo.
Zero-dependency MCP server that puts your Five9 domain in your AI's hands. 73 tools for campaigns, users, skills, lists, dispositions, and IVRs. Works with Claude and ChatGPT, one-click deploy to Cloudflare Workers.
This repository serves as a guide for getting started with building and customizing on Avaya Experience Platform™.
Multi tenant PBX for the Cloud PBX Service providers and MVNOs
🌿 Free offline Voice, UC & Contact Center campus — 476 sections in 14 job-ready tracks · CUCM, CUBE, Webex, UCCE, Teams Phone, CCaaS · one HTML file, no CDN.
IVR Panel (both frontend and backend i wrote in laravel 5.6 in 2018) with Client, Reseller and Admin User roles
8x8 — independent third-party profile of a public API surface, by API Evangelist. 8x8, Inc. is a San Jose, California headquartered cloud communications provider that sells an integrated UCaaS, CCaaS and CPaaS platform (marketed as XCaaS) to business buyers in its home market of the United States and internationally.
Syncs agent status between Salesforce and Genesys Cloud CX (CCaaS)
CommitCast: git commits to Ittisal LinkedIn/X posts. Related: ZocLabs/ittisal + ZocLabs/Ittisal_Website
A proactive contact center AI agent built on Cognigy.AI: flow, trained intents, lexicon slot filling, a vulnerable customer escalation policy, three channels, and a native Playbook regression suite that runs headless in CI
Balto — independent third-party profile of a public API surface, by API Evangelist. Balto is a contact center AI platform that pairs live human agents with real-time AI to improve conversation quality, compliance, efficiency, and revenue. Its unified system delivers real-time agent guidance (Agent Assist), automated quality assurance that auto-scor
Genesys — independent third-party profile of a public API surface, by API Evangelist. Genesys is a global cloud customer experience (CX) and contact center software company whose flagship Genesys Cloud CX platform powers omnichannel customer engagement, routing, workforce management, and AI-driven orchestration.
NewVoiceMedia — independent third-party profile of a public API surface, by API Evangelist. NewVoiceMedia is a cloud contact-center (CCaaS) platform founded in the UK and acquired by Vonage in 2018, now delivered as Vonage Contact Center (VCC). Its developer program, still published under the newvoicemedia.com domain and the VCC documentation, expo
CloudTalk — independent third-party profile of a public API surface, by API Evangelist. CloudTalk is an AI-powered cloud call center and business phone system (CCaaS) for sales and customer support teams, backed by Point Nine. Its public REST API (served at https://my.cloudtalk.io/api, published as OpenAPI 3.0.1 version 1.7) lets developers automat
Reference architectures, cost models, and sales-engineering playbooks for enterprise Voice AI, CPaaS, and CCaaS systems. Focused on low-latency voice, LLM integration, reliability, and real-world buyer tradeoffs in production environments.
Top Cloud Contact Center As A Service CCaaS (Opensource) Star if you like it!
🚀 *Genesys Cloud Co-Browse Plugin* Transform customer support with real-time, zero-friction co-browsing built for Genesys Cloud. Using React, Node.js, and WebSockets, it enables agents to guide users via PIN-based entry—no downloads required. Features automatic workflow tag triggers, live canvas drawing, laser pointers, and privacy DOM masking.
Observe.AI — independent third-party profile of a public API surface, by API Evangelist. Observe.AI is a contact center artificial intelligence platform that deploys purpose-built AI agents across voice and chat to resolve customer inquiries end-to-end, assist frontline agents in real time, and evaluate performance at scale.
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