Berlin-based IT support candidate with voluntary IT assignments in 2025 at Hitachi Energy and Passion Group through Bakalorz IT Services. My background also includes more than five years at Lebenshilfe Berlin, documented technical labs and independent projects.
- Windows 10/11 and Microsoft 365 support
- Incident triage, ticket documentation and structured escalation
- Hardware preparation, imaging, secure data wiping and handover
- TCP/IP, DNS, DHCP, Wi-Fi and VPN fundamentals
- PowerShell, Linux and controlled identity, endpoint and server labs
- Clear user communication and evidence-aware documentation
| Project | Evidence |
|---|---|
| IT Support Operations Toolkit | Read-only Windows, gateway, DNS and TCP-path diagnostics; JSON output; runbooks; automated validation |
| Microsoft 365 Identity Lab | Joiner-mover-leaver controls, Conditional Access, Intune planning, PowerShell and behavioural tests using synthetic data |
| Active Directory & Windows Server Lab | AD DS structure, DNS, GPO, safe provisioning, Pester tests and synthetic evidence |
| Workplace Collaboration & Meeting-Room Support | Teams, Zoom, AV, USB and docking troubleshooting framework with synthetic inventory and validation |
| Confidence-Aware Visual Inspection | PyTorch CNN training on procedural textures, FastAPI, Docker, evaluation and confidence-policy tests |
Projects and labs are clearly separated from formal employment. Synthetic data is labelled, production use is not claimed, and public statements are limited to inspectable source, tests, workflows and available artifacts.
The 2025 Hitachi Energy and Passion Group work through Bakalorz IT Services was voluntary and is documented in its reference. It is presented as practical IT assignment experience, not paid employment. Technical labs and independent projects are separate from those assignments.
- Rollout Technician and Lead Technician, Bakalorz IT Services / Passion Group — voluntary IT assignment, 01/08–31/10/2025
- 1st and 2nd Level IT Technician, Bakalorz IT Services / Hitachi Energy — voluntary IT assignment, 01/05–27/07/2025
- Educational Support Assistant, Lebenshilfe Berlin — full-time, 09/2020 to 03/2025
- Federal Voluntary Service, Lebenshilfe Berlin — 09/2019 to 08/2020
- Programs Coordinator, Impact Health and Disability International (iHAND) — involved from December 2016; reference confirms role on 08 March 2019
- Field Officer, Agricultural and Rural Development Association (ARA) — reference confirms role on 24 April 2019
- Administrative Assistant, University of Ghana College of Health Sciences — Ghana National Service, 2017–2018
The roles overlapped, paused during Ghana National Service in 2017/18, and resumed afterward. The references give no ARA start date or end date for either role.
- Google IT Support Professional Certificate
- AI Engineering and Computer Vision further education, IU Akademie
- B.Sc. Physics (Computing), Second Class Honours — KNUST
- ZAB evaluation: German bachelor-level university equivalence
Berlin, Germany · Available immediately · English native · German B2 · Eligible to work in Germany · No sponsorship required