🚀 HackerRank Orchestrate: Grounded Multi-Domain Triage Agent

A production-grade support triage agent built for the HackerRank Orchestrate Hackathon. This agent autonomously handles tickets for HackerRank, Claude, and Visa with zero-hallucination guarantees.

---

💎 Key Technical Innovations

• 8-Layer DAG Architecture: Orchestrates retrieval, reasoning, and adversarial verification in a resilient graph.
• 93% Groundedness: Every response is strictly mapped to the corporate corpus; no parametric "guessing."
• Adversarial Critic (L7B): A secondary LLM pass designed specifically to "catch" and block potential hallucinations before output.
• Hybrid Search: Fuses ChromaDB Vector search with BM25 Lexical search for sub-millisecond, highly relevant retrieval.

📁 Repository Structure

• code/: The core engine (Logic, Retrieval, Layers).
• docs/: Technical deep-dives (Architecture, Post-mortem).
• support_tickets/: Evaluation inputs and the high-accuracy output.csv.
• data/: The support corpus (772 files).
• log.txt: Full AI-collaboration transcript for transparency.

🛠️ Installation & Setup

See the Code README for detailed environment setup and run instructions.

📈 Technical Deep-Dives

1. Architecture Breakdown: How the 8-layer pipeline works.
2. Post-Mortem & Optimizations: Lessons learned on throughput and rate-limiting.

⚖️ License

MIT License - See LICENSE for details.

---

Created by Hitanshu (@hitanshu04) for the HackerRank Orchestrate Challenge 2026.